The following are a few real-life stories of our polices, services and expertise in action:

Remote Landing
A Cessna 180 sustained damage while landing on a remote stretch of backcountry in Idaho. There was no ground access to the landing location and the aircraft could not be safely flown off the mountain. After researching, we found that there was logging/forest work being done in the area. Then with a few phone calls we were able to arrange for a helicopter to relocate the aircraft to an area where it could be temporarily repaired and flown to a maintenance facility. Our insured was pleased as he was able to have the aircraft repaired at the facility of his choice without any additional damage occurring.

Replacement of Rare Sports Car 
A Chartis auto policyholder lent his $465,000 Mercedes SLR McLaren to his business partner, who promptly drove it into a mailbox. The estimated repair cost: more than $250,000 – plus the repairs could take as long as six months to complete. In addition, the policyholder would need to continue making his substantial monthly payments throughout the repair period. The costs and timeframe were simply unreasonable, so we came up with a better solution: We located and purchased an exact replica of the vehicle to replace the damaged one. When our policyholder arrived at the dealership, all the documents were prepared and ready for his signature. He drove his new car off the lot that day.

Bracelet Falls into Marina 
While lounging on her boat at the marina, a policyholder felt her diamond bracelet — a gift to commemorate the birth of her child — slipped off her wrist and fall into the water. Our Private Client Group recognized the item's sentimental value, so rather than simply paying the claim, we hired a professional diver, who successfully recovered it and returned it to our relieved client.

Lawsuit Averted 
A Chartis policyholder was accused of making false and defamatory statements that caused loss of income as well as pain and suffering. The alleged comments were contained in an email — a satirical story that ridiculed a boutique clothing store and its owner. Although our policyholder did not write the story and had only forwarded the email, she was named a defendant in the trial, accused of having editing the message to include the plaintiff’s personal information. Working with the policyholder’s employer, we conducted a forensic investigation of the electronic media to obtain the original incoming email, which proved that our policyholder had not edited the message’s contents. Informed of the results of our investigation, the plaintiff voluntarily dropped the suit against our client.