The following are a few real-life stories of our polices, services and expertise in action:
Replacement of Rare Sports Car
A Chartis auto policyholder lent his $465,000 Mercedes SLR McLaren to his business partner, who promptly drove it into a mailbox. The estimated repair cost: more than $250,000 – plus the repairs could take as long as six months to complete. In addition, the policyholder would need to continue making his substantial monthly payments throughout the repair period. The costs and timeframe were simply unreasonable, so we came up with a better solution: We located and purchased an exact replica of the vehicle to replace the damaged one. When our policyholder arrived at the dealership, all the documents were prepared and ready for his signature. He drove his new car off the lot that day.
Enzo Sent Back to Ferrari for Special Repairs
A collision nearly totaled a Private Client Group auto policyholder’s Ferrari Enzo, one of only 400 that were ever made. The extensive damage to the car would require lengthy and complicated repairs. We offered to reimburse the policyholder for the full value of the vehicle, but due to its rarity, he preferred that we try to repair it. The car’s design intricacies made it impossible to find a qualified technician and replacement parts nearby, so we shipped the car to the only technicians equipped to complete the repairs: the original builders — at the Ferrari manufacturer in Italy. We even flew the policyholder to Italy twice to inspect the car’s progress. Once all repairs were completed, the vehicle was shipped back to our client’s residence, good as new.
One of our auto policyholders was en route to the airport for vacation when a sheet of ice fell off a truck and shattered his windshield. With a flight to catch, he couldn’t afford to wait around — and he didn’t have to. We assured him that we’d take care of everything for him while he was traveling. All the glass repair shops in the area were closed due to inclement weather, but the Chartis claims specialist located a company to tow the car back to the policyholder’s home and arranged for a local vendor to make the repair. Meanwhile, we kept our policyholder up-to-date on the progress of the repair, and let him know that all was well when it was completed. His car was fully repaired and waiting for him in his driveway when he returned from his trip.
While driving his SUV, a Chartis policyholder was involved in an accident that left his vehicle at the bottom of a canyon in a restricted area, making it impossible for a tow truck to reach. Because the area was restricted, the policyholder was required to remove the SUV or face significant fines. He also needed to retrieve time-sensitive materials and personal items from the vehicle. Our solution: We brought in a helicopter to sling-lift the SUV from the canyon. The materials were then promptly recovered from the vehicle and returned to our policyholder.
Owner Reimbursed for Luxury Vehicle
Driving on a wet road, a Private Client Group policyholder lost control of a luxury vehicle and severely damaged the car’s undercarriage. The damage could be repaired, but it would require more than 200 hours of work to restore the car to its previous condition. Strictly speaking, the car was not “totaled,” but the time it would take to repair it was unreasonable. Our policyholder was reluctant to endure the lengthy repair process, preferring to be paid cash value of the vehicle so he could move on. We were happy to oblige.